Project Type
UX/UI design

My Role

Senior thesis project created for “Vantage Point” exhibition at SUNY Fredonia 2023

Project Goal

To promote more inclusive spaces and fight isolation among the disabled community by rating public spaces based on accessibility

In brainstorming ideas for my senior project, I knew I wanted to explore the realm of accessibility. One of the factors I always try to think about in my work is how to make design as inclusive as possible. I thought back to my own experiences growing up with a disabled family member, and how public places often aren’t accommodating enough. Since isolation is such a major problem I started to think of ways to promote community and I learned a lot through the research for this project. My idea started as an app that would show where to find accessible locations, and what services they provided. As I researched and heard more from people’s experiences however, I found that there were so many factors and needs then I initially thought of. That was how I decided on a rating system that would show if something was inaccessible, accessible, or if it was partially accessible. I knew I wanted to include individual voices as well, which is why a review system was added. I focused on in Buffalo NY, researching real locations and how they could be improved or learned from. Eventually, the app expanded to events and in the future I plan to include more features like discussions and online health resources. This is a project I am constantly coming back to and iterating on which is why I chose it for my senior thesis project as this continues to be such a big learning experience for me.

Challenge

According to the US Census bureau, 1 in 5 people live with a disability (United States Census Bureau, 2018). Among the disabled community, isolation is an epidemic reaching its height during the covid-19 pandemic (Cognetica, 2020). In order to combat this, the app seeks to make forming connections and finding places that will accommodate easier. It features a way to sort through nearby locations and attend events. Due to a lack of accommodations, many people with disabilities are unable to or choose to stay home due to a lack of options. Society’s treatment of people with disabilities can also lead to isolation due to harassment, bullying, and microaggressions. People with disabilities are more at risk of anxiety, depression, and other mental health disorders, lower life expectancy, and higher suicide risk (Cognetica, 2020). Pushing for inclusion is extremely important in fighting isolation and social media and other technologies have created many new opportunities in forming connections and spreading awareness.

Research

Common accessibility barriers including visual/mobility, auditory, and environmental issues have each been considered. Visual difficulties including low visibility and color blindness have been Included through high contrast modes and brightness filters as well as the color pallete being chosen to be color blindness accessible. Filters are also based on various accessibility concerns including wheelchair accessibility, visual accommodations, sensory concerns, and more. Screen magnification software allows users to enlarge text on one part of a screen instead of a full zoom feature. Text readers also read text to the user which is commonly used for people with reading disabilities. Speech input devices are hands free and allow the user to make limited commands. Additionally, alternative input devices like head pointers, motion or eye tracking, and single switch entry devices are beneficial to those who cannot use a mouse or keyboard ( Giannoumis & O’Sullivan, 2015). Considering these different ways of accessing the web and apps is an important consideration in the design process.

  • Symptoms of the disability or medication may keep a person stuck at home

  • A lack of transportation options and accessibility make simple tasks challenging

  • Financial constraints make attending events more difficult

  • May Develop social anxiety over a long period without interaction with other people

  • Higher risk of mental health issues like anxiety or depression often caused by isolation

  • Inaccessible or only partially accessible architecture

  • Invisible disabilities like autism or ADHD often not considered or ignored

Pain Points

Accessibility Features

  • Language options

  • Audio description

  • Filters based on accessibility features

  • Enlarged text/ zoom options

  • Color blindness friendly

Competitive Analysis

Bespoken:
Bespoken is an online community which provides disability advice and news. It has over 2,000 members in over 100 countries. Users can engage in discussion forums, ask for professional advice, read about news, and even find podcasts and videos.

Scope Online Community:
Scope is a disability equality charity in England, Wales. They focus on providing practical advice as well as support. Their online community was created to connect people within the community, share experiences, and get advice. They offer different forum topics as well as news and important information.

AccessNow:
Accessnow is an app that locates accessible locations worldwide including restaurants, hotels, etc.. Users can add information and leave reviews.

Wheelmap:

Wheelmap is similar to AccessNow and finds accessible locations, but it is completely user driven. Users can leave reviews and add photos. Wheelmap also creates events users can join.

I found that there were not many apps focusing on specific locations located in the US. Those that were, were very lacking in the amount of information available. However, I took inspiration from other features like online discussion boards or including user driven reviews and photos as well as access to health resources or articles and podcasts to give more info.

Target Audience

The target audience is members of the disabled community who want to get more involved in their community or form connections. Accessibility options like a high contrast/dark mode is an important factor since especially with this audience, people will be using a variety of assistive technologies.

Personas

Visual Development

Wireframes

Hi-Fi Mockups

Places on the map are rated by accessibility. Map markers have different colors and shapes so that they are visible for low vision and smaller screens. Users can sort through various accessibility features

Map and Sorting Features

Users can read more information, sort through accessibility options at the location, and leave reviews and photos

Accessibility Ratings and Reviews

Style Guide

Appendix

United States Census Bureau. (2018). Nearly 1 in 5 People Have a Disability in the U.S., Census Bureau Reports - Miscellaneous - Newsroom - U.S. Census Bureau. Census.gov.
https://www.census.gov/newsroom/releases/archives/miscellaneous/cb12-134.html

cogentica. (2020, July 2). Social Isolation in Disabled People. Cogentica.
https://www.cogentica.com/social-isolation/

Ferri, D., Giannoumis, G. A., & Edward O’Sullivan, C. (2015). Fostering accessible technology and sculpting an inclusive market through regulation. International Review of Law, Computers & Technology, 29(2-3), 81–87.
https://doi.org/10.1080/13600869.2015.1055666

Types of Assistive Technology | Web Access. (2022). Webaccess.berkeley.edu.
https://webaccess.berkeley.edu/resources/assistive-technology